Take IT requests through to fulfillment.
Collect access or equipment needs, review authority, then give IT a task with a clear owner and deadline.
Close the gaps between teams.
Approval has been given, but the request never reaches a technician's queue. Requesters and managers cannot see who is working on it.
For teamsIT Operations, service desks and system owners
Processes you can configure
- Application access and permission-change requests
- Work equipment and handovers
- Internal system-change requests
Connect the decision to what happens next.
An example process you can configure. Active steps follow the published workflow design.
- Enter the need and scope
- Get manager or system-owner approval
- Queue IT follow-up
- Staff perform and record the work
- Monitor SLA and completion
Who takes the next step?
After approval, an Operation Task connects the request to IT's queue. Staff claim work, record provisioning or handover results, and complete it. A breached SLA triggers email escalation.
An outcome you can trace
Make responsibility visible from the business request to the recorded IT result.
Application access request
A team requests application access with purpose, duration and system-owner approval.
This example uses illustrative data. Templates are a starting point; configure follow-up tasks and SLAs for your needs.
Information to start the review
- System
- Project workspace
- Access level
- Editor · Atlas project
- Duration
- 30 days
Example attachment: access-justification.pdf
Build around your process.
Start with the right information, establish authority, then choose how to handle documents and follow-through.